• We will always endevour to dispatch all orders within 24 hours of their purchase.
  • We endeavour to ensure that all orders are received in perfect condition, which is why we carefully pack all of our products.
  • If you change your mind about your order, for any reason, it can be returned for a refund within 14 working days of the date of delivery.To do this, please e-mail us, or telephone us.    
  • Products must be returned in their original condition to the address given in our Contact Details. You must ensure that the goods are packaged properly to protect against damage. We recommend proof of postage be obtained on any returned parcel. 
  • The Quilted Bear will not issue credit for returned merchandise which has been damaged in transit. In such cases, the customer will be promptly informed, and should contact the delivery company