Delivery Information

 Delivery Option Courier Price Estimated delivery dates
 Standard Second Class  Royal Mail £1.99 2-5 working days

We pride ourselves on the fact that all of our orders are dispatched within 24 working hours of orders being placed. Please do be aware that there may be delays in busy holiday periods and bank holidays.

What do I do if my order does not arrive?

If your order does not arrive within the estimated delivery dates please do contact us, we will be more than happy to help. Our contact information is as follows:

01275 341530

Please have your Order ID and product information at hand so we are able to assist you to the best of our ability.


We endeavour to ensure that all orders are received in perfect condition, which is why we carefully pack all of our products.
If you change your mind about your order, for any reason, it can be returned for a refund within 14 working days of the date of delivery.To do this, please e-mail us, or telephone us.

Products must be returned in their original condition to the address given in our Contact Details. You must ensure that the goods are packaged properly to protect against damage. We recommend proof of postage be obtained on any returned parcel.

The Quilted Bear will not issue credit for returned merchandise which has been damaged in transit. In such cases, the customer will be promptly informed, and should contact the delivery company.